Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of https://techguard.ng (the “Site”), the TechGuard mobile application on iOS and Android (the “App”), and any purchase of products or related services from TechGuard, a brand operated by GSS Security (“we”, “us”, “our”).

By using the Site or App, creating an account, activating Emergency SOS, pairing a device, or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the services.

If you download the App from the Apple App Store or Google Play, you also agree to the applicable store's terms. Those stores are not parties to this contract between you and GSS Security.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract under Nigerian law to create an App account or place an order. The App is not directed at children under 13. You must use a phone number you control. If you use TechGuard for a business, you confirm you have authority to bind that organisation.

3. The TechGuard App

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, solely to access TechGuard services. You may not copy, reverse engineer, rent, or circumvent security or usage limits except as Nigerian law allows.

Features may include device pairing and control (cameras, locks, lights, sensors, GPS trackers), live video and two-way talk, maps and geofences, alerts, SIM data top-up for trackers, support tickets, safety guides, optional biometric app lock, and Emergency SOS. Features depend on your hardware, subscription tier, permissions, network and our third-party clouds. We may change, suspend or discontinue features with reasonable notice where practicable.

Over-the-air updates (including via Expo) may download to keep the App secure and current. You are responsible for keeping the App updated and for your device passcode, biometrics and OS settings.

4. Accounts

You create an account with your mobile number and a one-time SMS code. You must keep your phone and codes confidential. You are responsible for activity on the account. Notify us immediately if you believe someone else can receive your SMS codes or has access to the App.

You may add an email, name and other profile details. Optional biometric lock stays on that device and does not replace account-level authentication with us.

You can sign out, deactivate (a reversible hold that does not delete data) or permanently delete the account from Settings. Account deletion also deletes all associated personal data. The in-app steps and what is erased are in the Privacy Policy. Deletion cannot be undone.

5. Emergency SOS

Emergency SOS lets you notify people you choose and share a live map of your phone's location, with optional photo and audio evidence. It is a personal safety aid, not an emergency-dispatch service and not a substitute for calling the Nigeria Police, NSCDC, or other emergency numbers (including 112 where available).

You understand and agree that:

• You must start SOS yourself from the App (after the countdown or Send Now). We do not monitor a 24/7 operations centre for every SOS unless we have a separate written monitoring contract with you.
• SMS, email, push, GPS and uploads depend on your phone, permissions, battery, coverage, and third-party networks. We do not guarantee that contacts will receive, open or act on a message, or that the map will update continuously.
• Background location used during an active SOS may reduce battery life. Sharing continues until you mark yourself safe or cancel, subject to token expiry described in the Privacy Policy.
• A live link can be opened by anyone who has it until it expires or is revoked. You are responsible for whom you notify.
• Tracker hardware SOS buttons and numbers stored on a GPS device are separate from in-App Emergency SOS and follow the device maker's behaviour.

6. Permissions and location

Certain features require system permissions (location, including Always / background location during SOS; microphone; camera; contacts; Bluetooth; notifications; photo-library write; Face ID). We explain these in-app before SOS and in the Privacy Policy. Refusing a permission disables the related feature.

Background location is used only while Emergency SOS is active, so emergency contacts' live map can update when the App is not on screen. We do not use background location for advertising, marketing, or silent tracking. On Android, SOS may show a persistent foreground-service notification while location (and, if enabled, microphone evidence) runs.

7. Emergency contacts and evidence

You represent that you have a lawful right to store a contact's name, phone number and email and to send them SOS messages and a live location link. Tell them they may receive these messages. Do not add a person in order to harass, stalk or surveil them.

Optional SOS photo and audio recording may capture bystanders and surroundings. You are responsible for using the camera and microphone lawfully (including Nigerian privacy, surveillance and evidence rules). Do not use TechGuard to secretly record others where that is illegal. Evidence files are stored for a limited time as described in the Privacy Policy (media typically purged after 30 days).

Contacts access is used only to help you pick people. We do not upload your entire address book.

8. Connected devices

Cameras, locks, lights, sensors and GPS trackers rely on manufacturer clouds (including Tuya and Jimi), cellular or Wi-Fi networks, and correct installation. Engine immobiliser, unlock and similar remote commands can have serious physical consequences. You must only control vehicles and premises you are authorised to control, and you must not use remote cut-off in a way that endangers people or breaches the law.

Live camera audio/video and cloud event history are provided “as available”. We are not responsible for outages, firmware changes or data handling by those platforms beyond our reasonable efforts to restore App connectivity.

9. Acceptable use

You agree not to:

• Use the Site or App for any unlawful purpose.
• Attempt to gain unauthorised access to our systems, other accounts, or devices you do not own or control.
• Interfere with the operation or security of the services.
• Scrape, copy or redistribute content or APIs without permission.
• Misrepresent yourself, spoof SOS alerts, or impersonate another person.
• Use SOS, location sharing, cameras or microphones to harass, stalk, defraud or blackmail anyone.
• Probe, reverse engineer or overload the service except as allowed by law.
• Resell the App or create accounts by automated means.

10. Products and orders

Product descriptions, specifications and pricing on the Site are provided for information and may change without notice. Final pricing, availability and installation terms are confirmed at the point of order via WhatsApp, phone or email.

An order is accepted only once we issue a written confirmation (which may be delivered via WhatsApp or email). Until then, we may decline an order for any lawful reason.

11. Payment

Prices are quoted in Nigerian Naira unless stated otherwise. Payment terms are communicated at order confirmation. We may require full or partial payment before delivery or installation. We accept payment through licensed Nigerian payment processors; we do not store card details.

12. Delivery and installation

Delivery timelines are estimates and depend on product availability, your location and site readiness. For products that require professional installation (cameras, vehicle trackers, solar lights), our field team will schedule installation after you confirm the site is ready.

You are responsible for ensuring reasonable access, power (where required) and any permissions needed for installation at the installation address.

13. Warranty

TechGuard products carry a manufacturer's warranty against defects in materials and workmanship. Standard warranty period is twelve (12) months from date of installation unless a longer period is stated for specific products. Warranty does not cover damage from misuse, accidents, unauthorised modification, power surges outside published tolerances, or acts of God.

To make a warranty claim, contact us with your order reference and a description of the issue. We may require inspection of the product before authorising repair or replacement.

14. Returns

Products may be returned in unused, original-packaged condition within seven (7) days of delivery for a refund or exchange, minus any delivery or installation fees already incurred. Products that have been installed, modified or configured cannot be returned except under warranty.

15. In-app purchases and subscriptions

The App may let you buy cellular data bundles for paired GPS trackers. Checkout is handled by Paystack or Flutterwave. Those purchases are contracts for connectivity, not Apple or Google in-app products, unless we later offer store-billed items (in which case the store's billing terms apply to those items).

Some App capabilities may depend on a TechGuard subscription tier (for example free, plus, pro or business). Paid plans, if offered, will state price, term and cancellation before you buy. Unless required by law, digital or data-bundle purchases are non-refundable once fulfilled.

16. Intellectual property

All content on the Site and in the App, including the TechGuard name, logo, product photography, copy, software and design, is owned by GSS Security or its licensors and is protected under Nigerian and international intellectual property law. You may not copy, reproduce or distribute it without our written permission, except for normal use of the App on your device.

17. Third-party services and app stores

The App uses third parties listed in the Privacy Policy (including Tuya, Jimi, Termii, Cloudinary, PostHog, Paystack, Flutterwave, Apple, Google and Expo). Your use of those platforms is also governed by their terms. We are not responsible for their outages or policy changes, though we will make reasonable efforts to communicate material interruptions.

If you obtained the App from Apple, you acknowledge that: these Terms are between you and GSS Security, not Apple; Apple has no obligation to provide maintenance or support; in the event of a failure of the App to conform to any applicable warranty, you may notify Apple and Apple may refund the App purchase price (if any) and, to the maximum extent permitted by law, Apple has no other warranty obligation; Apple is not responsible for addressing claims relating to the App or your possession and use of it (including product-liability, legal or regulatory, consumer-protection, and intellectual-property claims); and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent you are not in a U.S. embargoed country and are not on a U.S. government prohibited or restricted-party list, as required by Apple's standard licensed-application terms.

18. Disclaimers

TechGuard products and the App are security and safety aids, not guarantees. No camera, lock, tracker, SOS alert or notification can prevent every incident or reach every contact. To the maximum extent permitted by Nigerian law, the Site, App and services are provided “as is” and “as available”, without warranties of uninterrupted, error-free or completely secure operation.

We do not warrant that SOS, GPS, cameras, push notifications or SMS will work in every location or that evidence will be admissible in any proceeding.

19. Limitation of liability

To the maximum extent permitted by Nigerian law, our total liability for any claim arising from the Site, the App, Emergency SOS, or your purchase is limited to the amount you paid us for the product or service giving rise to the claim in the twelve (12) months before the claim (or, if you only use a free App account, one hundred thousand Naira). We are not liable for indirect, consequential, special or incidental losses including loss of profits, data, goodwill, or personal injury arising from a security incident that our products did not prevent, except where Nigerian law does not allow that exclusion (including death or personal injury caused by our negligence, or fraud).

20. Indemnity

You agree to indemnify and hold GSS Security harmless from claims arising out of your misuse of the Site or App, unlawful recording or location sharing, violation of these Terms, or violation of any law or third-party right, including claims by people you added as emergency contacts or who appear in SOS evidence.

21. Suspension and deletion

We may suspend or terminate access if you breach these Terms, if we must do so by law, or to protect users or the service. You may fully delete your account at any time in the App (Settings → Account → Delete account). That permanently deletes the account and associated personal data as described in the Privacy Policy. Deactivation is optional and is not deletion. Sections that by their nature should survive (including intellectual property, disclaimers, liability limits, indemnity and governing law) survive termination.

22. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Site or App shall be subject to the exclusive jurisdiction of the courts of Nigeria, with venue in the Federal Capital Territory (Abuja), without prejudice to mandatory consumer protections that apply to you.

23. Changes

We may update these Terms from time to time. Continued use of the Site or App after changes constitutes acceptance of the revised Terms. We will update the “Last updated” date above and, for material changes, notify users through the App, Site or account contact details where appropriate.

24. Contact

Questions about these Terms can be sent to support@techguard.ng or +234 9166459000. Postal address: 4 Morija Close, Wuse 2, Abuja, Nigeria.